Continuity
and Transformation
The title of this annual
report, The Best Idea, goes back to the very origins of our
company.
Transcontinental was born
out of a single idea: total service. We were the first to offer
retailers a comprehensive prepress, printing and distribution service
for their flyers, all at a one-stop shop. Not only was this innovative
at the time, it has remained the basis of our business model.
It is clear to me that
this approach is the forerunner of our outsourcing services for newspaper
printing, premedia and custom communications.
Transcontinental’s primary
role is to help its customers identify, reach and keep their target
consumers. Our goal is to facilitate things for our customers, whether
they are retailers, companies, major institutions, publishers or advertisers.
In fact, this is our first guiding principle: “To listen to our
customers, anticipate their needs and exceed their expectations.”
Over the years, our print-centric
service offering has continually evolved to incorporate complementary
products and services to meet customers’ new needs.
Along the way we have become
the sixth-largest printer in North America and Canada’s leading
printer, as well as its biggest publisher of consumer magazines, and,
in the eastern part of the country, of community newspapers.
So what have our customers
been saying to us lately?
Three things: they want
to run integrated marketing campaigns on multiple communications platforms
that include digital; they want more personalization; and, they want
to work with fewer suppliers.
Our
service offering must continue to evolve accordingly.
It is by accompanying our customers and anticipating their needs that
we have weathered two recessions, as well as a technological revolution,
the expansion of the Internet which is now part of our daily lives,
an intense and ongoing wave of consolidation in the printing and publishing
industries in North America, and the economic globalization that has
translated into the emerging economies of the past decade. Not to mention
the unprecedented negative impact of the exchange rate in recent years.
New digital media, including
mobile communications, are radically changing how we work, get information,
consume and entertain ourselves.
Let me just give you a
few quick figures to illustrate my point: currently a billion people
on the planet have Internet access and, according to a recent survey,
18% of advertising spending will go to the Internet by 2011, which is
double the figure for 2006. And we’re still only at the beginning
of the wave!
Transcontinental has already
made good progress. We have over 120 Web sites. Our reach of users in
Canada is 17%; it rises to 36% in the “hobby, lifestyle and food”
category, one of the most popular with Internet advertisers. In that
category we have three of the ten most-visited sites in Canada. Our
premedia service is one of the most developed in the industry. And in
the past several years we have made acquisitions in the fields of data
analytics, direct marketing, interactive marketing, custom communications
and in a number of specialized digital services.
To take advantage of this
new environment we must intensify the development of new digital platforms
and integrate new personalization services. In doing so, we will gradually
transform and reinvent our company.
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