(514) 954-2802. Alternatively, you can contact our Chief Privacy Officer by mail at:
Chief Privacy Officer
1 Place Ville Marie, Suite 3315
Montréal, Québec H3B 3N2
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
The types of Personal Information that we may collect from time to time may include your name, address, telephone number, e-mail address, contact details, financial, credit and billing information and other personally identifiable information ("Personal Information").
Collection, Use and Disclosure
Personal Information is collected namely through your voluntary disclosure, your use of our services or websites, your purchase of our products, your subscription to our publications, through our registration or subscription forms, by means of surveys, as part of any entry to a contest or other promotion, through third party agents, contractors, vendors or suppliers who provide products and services to us ("Service Providers"), as well as through our third party business partners to whom we provide our products and services.
We may collect, use and/or disclose your Personal Information for the following purposes:
- to create and maintain client accounts;
- to provide the product, service or information you requested;
- to communicate with you regarding the products and services you order and to respond to your requests and inquiries;
- to process payments and collect unpaid accounts;
- to detect and protect against error, fraud, theft and other illegal activity;
- to better understand your needs and preferences;
- to engage in business transactions;
- to provide customer service;
- to organize and administer contests and/or surveys;
- to inform you of special offers and promotions;
- to meet legal requirements; and/or
- for any other purpose for which you otherwise provide your consent.
Disclosure to TC Transcontinental
We may disclose your Personal Information within our organization in order to better serve you and to provide you with information about TC Transcontinental's products and services.
When you provide Personal Information to us with respect to employment opportunities including, but not limited to, your resume, we will treat such Personal Information on a confidential basis and use it only (i) to consider you for current or future employment opportunities within TC Transcontinental and (ii) to contact you with respect to such employment opportunities. We will retain your Personal Information for further employment opportunities that may arise within TC Transcontinental, unless you inform us that you no longer wish us to retain your information.
Disclosure to Service Providers
Disclosure in Business Transactions
Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide you with certain of our services.
PRIVACY PROTECTION AND OUR WEBSITES
TC Transcontinental sometimes collects Personal Information through its various websites. In this section, we provide you with additional information regarding such collection.
By using a browser feature called a "cookie" and other methods, TC Transcontinental and our third party Service Providers may gather non-personal information when you visit our websites such as data about the frequency of your visits to our websites, the duration of your visits, the number of pages you view and the type of Internet browser and operating system you use. A cookie is a small text file containing a unique identification number that identifies the visitor's browser, but not necessarily the visitor, to our computers each time our websites are visited. Website visitor information is collected on an anonymous basis, which means that no Personal Information is associated with such data, unless a visitor specifically provides us with such information (e.g. by enrolling to our services or by sending us a message from our websites).
You can manage your cookies by installing a third party program or by configuring your web browser. Most web browsers are initially set up to accept cookies; however, you can delete or disable cookies by modifying your settings. If you decide to disable cookies on our websites, you may not be able to take full advantage of all website features once you have done so.
If you are known to TC Transcontinental as a registered user of an online service that we offer, we may combine and store information about your use of our websites and the online information that you have provided us with along with other online and offline information we may have collected.
For your convenience, search functions are sometimes provided on our websites. We keep records of the words searched to learn more about what kind of information our visitors are seeking, and thus improve our products and services.
Individuals Under 18
No Personal Information should be submitted or posted on our websites by individuals under 18 years of age without their parent's or legal guardian's permission. We may request the Personal Information of an individual under 18 years of age for contest administration purposes. In the event we do so, we will request such individual's parent or legal guardian to consent prior to collecting such information.
TC Transcontinental has implemented reasonable security measures to safeguard the Personal Information under our care and control. Any Personal Information maintained by TC Transcontinental is archived in a reasonably secured environment based on the nature of the information. Credit card information is processed using industry-standard encryption technology. TC Transcontinental limits the collection of Personal Information to that which is necessary for the purpose(s) identified by TC Transcontinental unless otherwise required or permitted by law. Any credit card information submitted to TC Transcontinental will be used only to complete the purchase and arrange for shipping (where applicable) and/or for credit verification purposes (where applicable). Our security policies and procedures are periodically reviewed and enhanced as necessary.
Only authorized employees, agents, partners and Service Providers may have access to Personal Information under our care and control. We instruct all of our authorized employees, agents, partners and Service Providers who have access to Personal Information to use appropriate privacy and security precautions when processing such information.
ACCURACY AND ACCESS
We use reasonable efforts to ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We do not routinely update your Personal Information, unless such a process is necessary. In order to help us maintain and ensure that your Personal Information is accurate and up to date, please inform us as soon as possible of any changes to your Personal Information so that we can update our records.
If you wish to request access to, or correction of, your Personal Information that is in our care and control, please make your request in writing to our Chief Privacy Officer at the address or numbers above. All requests to access information or change information will be treated in accordance with applicable law.