Packaging solutions - TC Transcontinental

Customer Service

We are obsessed with making a great impression

TC Transcontinental Packaging was built on a distinctive service model that delivers short lead times and great flexibility. We have spent the last 40 years building our credibility in meeting our customers' needs and earning their trust. Obsession with service is ingrained in who we are and will continue to be a vital part of TC Transcontinental Packaging.

Our service philosophy drives us to work closely with our clients; we manage complex projects with personalized attention, thereby becoming an extension of our client's team.  Engineering successful flexible packaging solutions with you, the customer, in mind has been our mission as we view ourselves as a partner and a vital element in the food supply chain.  Our highly trained customer service teams are accustomed to working closely with customers to research and develop innovative solutions to reduce costs, reproduce stand-out creative, improve quality and package convenience, utility and functionality.

Our size allows us to be agile and to make our customers' job easier by:

  • Proficiency at short-runs
  • Adept management of complex, multi-SKU business
  • Quick turn-arounds
  • Responsive reactions to:
    • Redesigns
    • Forecasts
    • Demand fluctuation
  • Proactive inventory & materials management
  • Custom fit R&D and innovations in flexible packaging
  • Strong, thorough and informative communications
  • Accountability

Trust is built through consistency