Chief Privacy Officer
1 Place Ville Marie, Suite 3240
Montréal, Québec H3B 0G1
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
Types of Personal Information
The types of personal information that we collect or process from time to time in the course of operating our business and providing our products and services includes your name, physical address, telephone number, e-mail address, contact details, job function/title, financial, credit and billing information and other incidental information relating to the products or services we provide, feedback and survey responses, identification and other background verification data, employment history and other information relevant to potential recruitment or association to or with TC Transcontinental, website usage information, and other personal information provided to us.
Collection, Use and Disclosure
Personal information is collected namely through your voluntary disclosure, your use of our services or websites, your purchase of our products or services, your subscription to our publications, through our registration or subscription forms, by means of surveys, as part of any entry to a contest or other promotion, when you register for seminars or newsletters. We may also collect personal information where permitted by law or with your consent through third party agents, contractors, vendors or suppliers who provide products and services to us (“Service Providers”), through public platforms as well as through our third party business partners to whom we provide our products and services.
We may collect, use, disclose and/or otherwise process your personal information for the following purposes:
- To create and maintain client or supplier accounts.
- To provide the product, service or information you requested.
- To communicate with you regarding the products and services you order and to respond to your requests and inquiries.
- To process payments and collect unpaid accounts.
- To detect and protect against error, fraud, theft and other illegal activity.
- To better understand your needs and preferences.
- To engage in business transactions.
- To provide customer service.
- To organize and administer contests and/or surveys.
- To fulfil our legal, regulatory, or risk management obligations.
- To reorganize or make changes to our business (for example if we merge, combine or divest a part of our business).
- For recruitment purposes.
- For security or emergency preparedness purposes and to enhance workplace safety.
- For any other purpose for which you otherwise provide your consent.
Disclosure within TC Transcontinental
Disclosure to Service Providers
Disclosure in Business Transactions
TC Transcontinental sometimes collects personal information through its various websites. In this section, we provide you with additional information regarding such collection.
By using a web browser feature called a "cookie", TC Transcontinental and our third-party Service Providers may gather information when you visit our websites such as data about the frequency of your visits to our websites, the duration of your visits, the number of pages you view and the type of web browser and operating system you use. A cookie is a small text file containing a unique identification number that identifies the visitor’s web browser, but not necessarily the visitor, to our computers each time our websites are visited.
You can manage your cookies by installing a third party program or by configuring your web browser. Most web browsers are initially set up to accept cookies; however, you can delete or disable cookies by modifying your settings. If you decide to disable cookies on our websites, you may not be able to take full advantage of all website features once you have done so.
If you are known to TC Transcontinental as a registered user of an online service that we offer, we may combine and store information about your use of our websites and the online information that you have provided us with along with other online and offline information we may have collected.
For your convenience, search functions are sometimes provided on our websites. We keep records of the words searched to learn more about what kind of information our visitors are seeking, and thus improve our products and services.
SECURITY AND RETENTION
TC Transcontinental has implemented reasonable security measures to safeguard the personal information under our care and control. Any personal information maintained by TC Transcontinental is archived in a reasonably secured environment based on the nature of the information. TC Transcontinental limits the collection and use of personal information to that which is necessary for the purpose(s) identified by TC Transcontinental unless otherwise required or permitted by law. Credit card information is processed using industry-standard encryption technology. Any credit card information submitted to TC Transcontinental will be used only to complete the purchase and arrange for shipping (where applicable) and/or for credit verification purposes (where applicable).
Only authorized employees, agents, partners and Service Providers may have access to personal information under our care and control. We instruct all of our authorized employees, agents, partners and Service Providers who have access to personal information under our care and control to use appropriate privacy and security precautions when processing such information.
ACCURACY, ACCESS AND OTHER RIGHTS
We use reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as possible. We do not routinely update your personal information, unless such a process is necessary. In order to help us maintain and ensure that your personal information is accurate and up to date, please inform us as soon as possible of any changes to your personal information so that we can update our records.
If you wish to request access to, or correction of, your personal information that is in our care and control, please make your request in writing to our Chief Privacy Officer at the address or numbers above. All requests to access information or change information will be treated in accordance with applicable law.
Under certain circumstances and in accordance with applicable data protection laws, you may also have the right to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered, where we are processing personal information with consent, withdrawal of consent in the circumstances permitted by law, or to make a complaint with a data protection supervisory authority. If you have any questions about these rights, or you would like to exercise any of them, please contact our Chief Privacy Officer.